Real-time call processing of voice, data & messaging events
Real-time voice control provides call usage monitoring throughout the call from the initial balance check until the final hang-up where the call is rated and billed to the account
TM Forum API support
TM Forum B2B APIs
Customer 360-degree view App
Complete customer information including every interaction, from a website inquiry to a product purchase, to a customer support ticket.
Voucher management system supporting electronic and physical vouchers
End-to-end lifecycle of recharge vouchers from product management/creation to PIN generation, dealer distribution and customer redemption.
SIM and Customer provisioning system
Enabling SIMs to be ordered and activated easily and quickly through the self-service portal.
Electronic top-up gateway interfaces
Out of the box support for major payment providers including Stripe, Braintree and API support for easy E-Wallet integration
Automatic account top up
Simplifying the account process by allowing customers’ full control over their account balance by customising the timing and amounts once, so they don’t have to worry about it, until they decide to change it.
Customer IVR interface
The customer IVR interface customers across teams with reliable & secure cloud phone service that has multi-level IVR, automation, seamless integrations, and advanced reporting capabilities.
MVNO management portal
The MVNO portal is designed to empower the MVNO to self-manage their business-as-usual activities without any dependency on MVNE operational staff.
External API for 3rd party systems
A comprehensive, fully featured services based API for easy integration for MNO / MVNO back-office systems and separate API for APP integration
Pre-paid billing
Real-time charging and rating for calls, data & messaging via the Isoton Online Charging System
Post-paid billing
Real-time conventional post-pay billing capability with standard order management, credit control and collections management features.
Subscription
Supports subscription plans with automatic provisioning of previous month’s plan with configurable collections periods and retries in the case of failed payments.
Multilingual & multiple currencies
Support for multi-lingual interfaces and multiple simultaneous currencies.
Invoice Cycles
Invoicing cycles can be determined by product and can be run on specific days of the month with automatic pro-rating of new customers, or the invoice cycle can be run daily on the monthly anniversary of the customer acquisition date
Product Catalogue management
Ability for MVNO’s to configure their own products including management of product inclusions, tariffs, roaming zones and bonuses via the MVNO Portal
Payment processing
Payment processing via multiple payment methods including credit card, debit card, E-wallet integration, and dealer portal cash transactions.
Credit control & Collections
The operator can define multiple credit class categories along with associated risk. The credit class defines the collections schedule and rules applied to a particular customer
Contract management
Management of initial application, ID verification and operator’s credit check / class allocation through to service provisioning
Inventory management
A fully integrated module to manage SIM and Device inventory with open API access to external logistics systems.
Dealer management
Each MVNO can add / delete dealers and set up access to the Dealer Portal. A multi-level commissioning table allows support for up to 3 different levels of agents and commission percentages`
Business analytics
Module to manage data from every relevant interface and API which formatted and exported into AWS S3 data-lake for AI / analytics ingestion
Accounts & Wallets
Isoton Platform provides multiple single tiered pre-paid accounts and wallets either for general use or for a specific purpose such as data wallets, included SMS or country specific IDD buckets
Rating & Billing
Isoton Platforms flexible rating engine enables MVNOs to tariff and rate calls exactly how they want, supporting multiple plans and product offerings per MVNO
Data export & reporting
The data export and reporting engine provides daily and monthly usage reports to the MVNO and MNO sent via SFTP or email
PCRF
Fully Integrated PCRF (Policy and Charging Rules Function) capability
MVNO Portal
The MVNO portal enables the MVNO to control their products and customer base including rate plans, SIM provisioning, voucher management and reporting
Dealer Portal
Activation and top-up functionality, dealer hierarchy for vouchers, SIM stock management, and balances
CRM
The Isoton CRM is a web-based portal providing visibility of customer information, account details, contact log and usage history as well as enabling customer service functions
Customer self-service web portal
The customer portal provides the mobile subscriber with the ability to register, top-up and view their details and usage history and manage their own information, change their plan or update their preferences
Media GW
The media-gateway allows the provision of IVR based customer access, pre-call announcements and alternate call routing via MVNO networks
